We do our best to offer you transferable skills, information, and understanding that can be utilised in any organisational context. This qualification will represent the core qualities you need to turn your goals into a reality and enable you to continue further education to expand on these abilities or focus on a more specific occupational route.

Support Materials

• 1.1 Advantages and Disadvantages of Different Communication Styles
• 1.2 Different Communication Systems
• 1.3 Communication in a Business Environment
• 1.4 Different Communication Method
• 2.1 Communication Requirements of Different Audiences
• 2.2 Communication Requirements
• 3.1 Using Correct Grammar
• 3.2 Presentation in Business Communication
• 4. Using Appropriate Body Language and Tone of Voice

• Understand the requirements of written and verbal business communication.
• Acknowledge the different communication methods used in the business environment.
• Describe the communication requirements of different audiences.
• Realise the importance of using correct grammar, sentence structure, punctuation, spelling and conventions in business communications.
• Use appropriate body language and tone of voice when communicating verbally.

• Students 
• Small business owners
• Supervisors
• Managers
• Leaders
• Business Owners 
• Entrepreneurs 
• Customer service relationship managers

Each learner must create a portfolio of evidence generated from appropriate assessment tasks, which demonstrates achievement of all the learning outcomes associated with the unit. Upon completing the assignment, learners must declare that the work produced is their own, and the Assessor will countersign this. 
The learner will complete internally assessed work in accordance with the specification.

• Entrepreneur
• Manager
• Customer service Supervisor
• Customer service relationship manager
• Salesperson
• Human resource manager