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Customer Service - Advanced
( 9 Reviews )
1 hour, 12 minutes
9 Curriculum
29 Students
Course Overview
With this step-by-step training course, you’ll gain the skills and credentials you need to launch a successful career while learning from the experts. Our Customer Service – Advanced has been specifically created to assist learners in gaining a thorough understanding of the Customer Service – Advanced, enabling them with a firm foundation of knowledge on which to build a career.
You will obtain a practical and theoretical grasp through this Customer Service – Advanced, which will improve your adaptability in this field, help you stay ahead of the competition, and boost your potential income in no time.
Nevertheless, this training incorporates the most up-to-date knowledge and methodologies, ensuring that you have the most in-demand abilities to succeed in the field. This degree is fully accredited and divided into manageable sections, making it suitable for ambitious professionals.
Key features
- E-learning and E-assessment system with flexibility.
- Learners get interactive resources.
- Expert advice from qualified professionals
- Variants of Ofqual regulated qualifications.
- Globally recognised certificate.
- 14 days refund guarantee.
Learning Outcome
- Have a thorough grasp of the Customer Service - Advanced in just a few hours, rather than years.
- Acquainted yourself with the most recent industry developments and changes.
- Adjust and adapt in any working setting by combining your academic and practical expertise.
- Seek assistance from our qualified teachers at any moment.
- Get your hands on professionally developed and prepared course materials.
- Study whenever and from anywhere you wish.
Course Details
- 2+ hours of video lectures and digital resources are available on demand.
- Learn at your own speed with affordable, high-quality E-learning content.
- When you finish the course, you will be given a certificate of completion.
- Enhance your resume from a globally recognised Accredited Qualification.
- You’ll discover how effective salespeople use a researched and proven technique to boost their careers.
- You’ll be able to successfully implement several practical sales strategies and have a deeper understanding of your consumers.
- Module 01: Who We Are and What We Do
- Module 02: Establishing Your Attitude
- Module 03: Identifying and Addressing Customer Needs
- Module 04: Generating Return Business
- Module 05: In-Person Customer Service
- Module 06: Giving Customer Service over the Phone
- Module 07: Providing Electronic Customer Service
- Module 08: Recovering Difficult Customers
- Module 09: Understanding When to Escalate
- This training is open to anyone with any academic background and no official qualifications.
- Access to any smart gadget that can connect to the internet.
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Who We Are and What We Do 00:08:00
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Establishing Your Attitude 00:08:00
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Identifying and Addressing Customer Needs 00:08:00
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Generating Return Business 00:08:00
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In-Person Customer Service 00:08:00
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Giving Customer Service over the Phone 00:08:00
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Providing Electronic Customer Service 00:08:00
-
Recovering Difficult Customers 00:08:00
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Understanding When to Escalate 00:08:00
Course Reviews
No Reviews found for this course.
Course Info
Lessons : 9
Assignments : No assignments
Duration : 1 hour, 12 minutes
Access : 1 year
Enrol now, pay later in easy instalments(Interest free) with Clearpay.
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