We, as one of the leading eLearning service providers across the globe, strive to provide all our learners with the best eLearning experience possible that can make a real difference in their career progression. 

• 19+ hours of video lectures and digital resources are available on demand.
• Learn at your own speed with affordable, high-quality E-learning content. 
• When you finish the course, you will be given a certificate of completion.
• Enhance your resume from a globally recognised Accredited Qualification.
• You’ll discover how effective salespeople use a researched and proven technique to boost their careers.
• You’ll be able to successfully implement several practical sales strategies and have a deeper understanding of your consumers.

Our course is open for everyone. This Customer Service Advisor Course is ideal for those who aspire to gain in-depth knowledge & efficient skill to embark into the relevant sector as a promising potential. 

Module :01

• Understanding Customer Service
• Identifying Customer Expectations
• Providing Excellent Customer Service

Module: 02

• Focusing on Your Customer
• Customer Service and the Telephone
• Handling Complaints
• Enduring Stress

Module: 03

• Communication Skills
• Dealing With Challenges Assertively
• Dealing With Difficult People
• Dealing With Stress
• Meeting Expectations
• Setting Goals
• Seven Steps to Customer Problem Solving
• Telephone Techniques
• The Fifth Critical Element – Measure It
• The Fourth Critical Element – Be a Problem Solver
• The Second Critical Element – Defined in Your Organization
• The Sixth Critical Element – Reinforce It
• The Third Critical Element – Given Life by the Employees
• What is Customer Service?
• Who Are Your Customers?

Module: 04

• Six Critical Elements
• Understanding Leadership
• Five Practices of Leadership

Module: 05

• Asking the Right Questions
• Close with Vocals
• Closing Down the Voice
• Cold and Warm Calls
• Developing a Script
• Did You Hear Me?
• It’s More Than Just a Phase
• Negotiation Techniques
• News from Within
• Perfecting the Script
• Phone Tag and Getting the Call Back
• Sales by Phone
• Saying No
• Staying Out of Voice Mail Jail
• Stress Busting
• Taking Messages
• This is My Mentor
• To Serve and Delight
• Verbal Communication Techniques
• What’s Missing in Telephone Communication?
• Who are Your Customers?

Module: 06

• Building the Future
• Checklist for Success
• Considerations in Tool Selection
• Customer Relationship Management
• Evaluating and Reviewing Your Program
• Homegrown vs. Application Service Provider
• Requirement Driven Product Selection
• Strategies for Customer Retention
• The Development Team
• What CRM Is and Who It Serves

Module: 07

• Getting Started
• It Starts at the Top
• Peer Training
• How to Build Rapport
• Learn to Listen
• Manners Matter – Etiquette & Customer Service (I)
• Manners Matter – Etiquette & Customer Service (II)
• Handling Difficult Customers
• Getting the Necessary Information
• Performance Evaluations
• Training Doesn’t Stop
• Wrapping Up

Learners must submit a comprehensive summerised assignment on all the units that will be assessed by our expert tutor if all the learning outcomes are met as per the standard set by QLS. After the quality check, learner will be provided with the Customer Service Advisor Course certificate.

An endorsed certificate will be issued to learners at the end of the course as recognition of course completion. Provided that learner completes all the assessment of a course can claim for certificate. 

QLS endorsed this certified course as a highly qualified, non-regulated provision and training programme. There will be a trainer to answer all your questions including your progression routes into further higher education. It is a non-accredited course.

There are no formal requirements needed for this Customer Service Advisor Course course. So learners do not require any prior qualifications to enrol in this course.