We, as one of the leading eLearning service providers across the globe, strive to provide all our learners with the best eLearning experience possible that can make a real difference in their career progression. 

• 5+ hours of video lectures and digital resources are available on demand.
• Learn at your own speed with affordable, high-quality E-learning content. 
• When you finish the course, you will be given a certificate of completion.
• Enhance your resume from a globally recognised Accredited Qualification.
• You’ll discover how effective salespeople use a researched and proven technique to boost their careers.
• You’ll be able to successfully implement several practical sales strategies and have a deeper understanding of your consumers.

Our course is open for everyone. This Phone-Based Customer Service is ideal for those who aspire to gain in-depth knowledge & efficient skill to embark into the relevant sector as a promising potential. 

• Module 01: Introduction to Customer Service
• Module 02: What’s Different about Good Customer Service?
• Module 03: Customer Relationship Management
• Module 04: Customer Service Communication Strategies
• Module 05: Aspects of Phone Etiquette
• Module 06: Building Rapport Over the Phone
• Module 07: Inbound and Outbound Calls
• Module 08: Active Listening and Managing Tough Callers
• Module 09: Managing Interoffice Calls and Voicemail
• Module 10: Problem Solving over the Phone
• Module 11: Intra Organisation Dealings
• Module 12: Measuring Customer Service

Learners must submit a comprehensive summerised assignment on all the units that will be assessed by our expert tutor if all the learning outcomes are met as per the standard set by QLS. After the quality check, learner will be provided with the Phone-Based Customer Service certificate

An endorsed certificate will be issued to learners at the end of the course as recognition of course completion. Provided that learner completes all the assessment of a course can claim for certificate. 

QLS endorsed this certified course as a highly qualified, non-regulated provision and training programme. There will be a trainer to answer all your questions including your progression routes into further higher education. It is a non-accredited course.

There are no  formal requirements needed for this Phone-Based Customer Service course. So learners do not require any prior qualifications to enrol in this course.