We do our best to offer you transferable skills, information, and understanding that can be utilised in any organisational context. This qualification will represent the core qualities you need to turn your goals into a reality and enable you to continue further education to expand on these abilities or focus on a more specific occupational route.

Support Materials

• The Requirements of Written and Verbal Business Communication
• The Communication Requirements of Different Audiences
• The Importance of Using Correct Grammar, Sentence Structure, Punctuation, Spelling and Conventions in Business Communications
• Importance of Using Appropriate Body Language and Tone of Voice When Communicating Verbally
• The Nature, Purpose, Audience and Use of the Information to be Communicated
• Use Communication Channels that are Appropriate to the Information to be Communicated and the Audience
• Present Information in the Format that Meets the Brief
• Adhere to Agreed Business Communication Conventions and Degree of Formality of Expression When Producing Documents
• Produce Business Communications that are Clear, Accurate and Correct
• Meet Agreed Deadlines in Communicating with Others
• The Nature, Purpose, Recipient(s) and Intended Use of the Information to be Communicated
• Use Language that is Appropriate for the Recipient’s Needs
• Use Body Language and Tone of Voice to Reinforce Messages
• The Meaning and Implications of Information that is Communicated Verbally
• Confirm that a Recipient has Understood Correctly what has been Communicated
• Communicate in a Business Environment (D5059690)
• Stakeholders (LO-1)
• Ways to Effectively Communicate With Stakeholders (Lo-2)

Qualification

• Communication in a Business Environment

Assignment

• Unit 01 Communication in a Business Environment

• Acknowledge different communication methods used in the business environment for different audiences.
• Learn the importance of using correct grammar, sentence structure, punctuation, spelling and conventions in business communications.
• Gain knowledge about the nature, purpose, audience and use of the information to be communicated.
• Understand adherence to agreed business communication conventions and degree of formality of expression when producing documents.
• Use body language and tone of voice to reinforce messages.
• Respond appropriately to the situation and in accordance with organisational policies and standards.

• Business owners
• Business and marketing students
• Individuals who want to progress in the business industry

Each learner must create a portfolio of evidence generated from appropriate assessment tasks, which demonstrates achievement of all the learning outcomes associated with the unit. Upon completing the assignment, learners must declare that the work produced is their own, and the Assessor will countersign this. 
The learner will complete internally assessed work in accordance with the specification.

• Entrepreneur
• HR manager
• SEO optimiser
• Marketing specialists