We do our best to offer you transferable skills, information, and understanding that can be utilised in any organisational context. This qualification will represent the core qualities you need to turn your goals into a reality and enable you to continue further education to expand on these abilities or focus on a more specific occupational route.

Support Materials

• 1. Select and Use Software Tools to Compose and Format Email Messages, including Attachments
• 2. The Message Size and How It Can be Reduced
• 3. Send Email Messages to Individuals and Groups
• 4. Stay Safe and Respect Others When Using Email
• 5. Use an Address Book to Organise Contact Information
• 6. Follow Guidelines and Procedures for Using Email
• 7. Read and Respond to Email Messages Appropriately
• 8. Use Email Software Tools and Techniques to Automate Responses
• 9. Archive Email Messages
• 10. Organise, Store and Archive Email Messages Effectively

• Use email software tools and techniques to compose and send messages.
• Acknowledge how to stay safe and respect others when using email.
• Learn how to use an address book to organise contact information.
• Manage incoming emails effectively.
• Follow guidelines and procedures.
• Organise, store and archive email messages while responding to email problems appropriately.

• Small business owners
• Supervisors
• Managers
• Leaders
• Business Owners 
• Entrepreneurs 
• Anyone and everyone

Each learner must create a portfolio of evidence generated from appropriate assessment tasks, which demonstrates achievement of all the learning outcomes associated with the unit. Upon completing the assignment, learners must declare that the work produced is their own, and the Assessor will countersign this. 
The learner will complete internally assessed work in accordance with the specification.

• Entrepreneur
• Manager
• Supervisor
• Email marketer
• Sales person