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NCFE Level 3 Diploma in Business Administration
( 5 Reviews )
EXPIRED
206 Curriculum
2 Students
Course Overview
Be in charge of a business’s day-to-day operations with our NCFE Level 3 Diploma in Business Administration qualification. It will become second nature to you to hire new employees, lead department meetings, and communicate with senior management to adopt new policies and procedures.Â
The NCFE Level 3 Diploma in Business Administration is regulated by Ofqual, allowing you to get high-quality education online. This course will teach you how to identify personal and professional development needs, as well as how to build, implement, and manage a personal and professional development plan. You’ll learn how to be a great business administrator, including how to communicate effectively, give presentations, and offer administrative assistance.Â
This NCFE Level 3 Diploma in Business Administration will enhance your knowledge of business markets, innovation and growth, financial management, business budgeting, and sales and marketing. To assist the business reach its operational goals, you’ll be in charge of managing office facilities, taking minutes, leading and managing meetings, and organising events.Â
Join right now to strengthen your career in business administration with exceptional qualities!
Kingston Open College is the affiliate partner of Kingston Open College. Under the affiliate partnership/program this Qualification will be delivered and assessed by Kingston Open College.
Key features
- E-learning and E-assessment system with flexibility.
- Learners get interactive resources.
- Expert advice from qualified professionals
- Variants of Ofqual regulated qualifications.
- Globally recognised certificate.
- 14 days refund guarantee.
Progression
Qualified students can advance to equivalent levels of education, such as:
- NCFE Level 4 NVQ Diploma in Business Administration
- NCFE Level 3 Diploma in Customer Service
- NCFE Level 4 NVQ Diploma in Customer Service
- NCFE Level 4 Diploma in Management
Awarding Body
Qualification Numbers :
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NCFE Level 3 Diploma in Business Administration
601/3965/1
Course Details
We make every effort to provide you with transferable skills, knowledge, and understanding that can be applied to any organisation. This certificate will reflect the skills and knowledge required for management success, and will encompass competences applicable to a variety of situations.
- Group AÂ
- Unit 01 Principles of business
- Unit 02 Principles of business communication and informationÂ
- Unit 03 Communicate in a business environmentÂ
- Unit 04 Principles of administrationÂ
- Unit 05 Manage personal and professional developmentÂ
- Group BÂ
- Unit 10 Develop a presentation (3 credits)
- Unit 11 Manage an office facility (4 credits)
- Unit 14 Deliver a presentation (3 credits)
- Unit 32 Produce minutes of meetings (3 credits)
- Group CÂ
- Unit 45 Promote equality, diversity and inclusion in the workplace (3 credits)
- Unit 52 Using email (3 credits)
- Unit 54 Resolve customers’ complaints (4 credits)
- Group DÂ
- Unit 67 Principles of marketing stakeholder relationships (3 credits)
- Unit 68 Principles of market research (5 credits)
- Acknowledge the principles of business.
- Get extensive skills in problem-solving and working with others.
- Gain an in-depth understanding of business communication models, systems and processes.
- Enhance your innovation, management and performance skills.
- Manage personal and professional development.
- Acquire hands-on knowledge about the principles of administration.
This NCFE Level 3 Diploma in Business Administration is suitable for:
- Students who wish to develop skills and qualities valued by employers.
- Individuals who want to prepare themselves for a better career opportunity
- Individuals who want to obtain an education at a higher level
Total Qualification Time
Total Qualification Time comprises of the Guided Learning Hours for the qualification and an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training, including assessment, which takes place as directed by – but not under the immediate guidance or supervision of – a lecturer, supervisor, Tutor or other appropriate providers of education or training.
TQT for this qualification is 580 Hours.
The total credit for this qualification is 58.
Guided Learning Hours
Guided Learning Hours estimate how much time a mentor, classroom facilitator, or other professional educator spends on average consulting with a student, either face to face or in real-time, to help the student achieve the course’s learning outcomes at a satisfactory level.Â
Guided Learning Hours for this qualification is 282 hours.
Each learner must create a portfolio of evidence generated from appropriate assessment tasks, which demonstrates achievement of all the learning outcomes associated with each unit. Upon completing each unit, learners must declare that the work produced is their own, and the Assessor will countersign this.Â
The learner will complete internally assessed work in accordance with the qualification specification.
This qualification will improve your prospects in the business administration world and help you get further higher educational qualifications.
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Application Form
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1. Characteristics of Different Business Markets
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2. The Nature of Interactions between Businesses within a Market
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3. How an Organisation’s Goals may be Shaped by the Market in Which it Operates
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4. Legal Obligations of a Business
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5. Business Innovation Models
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6. Sources of Support and Guidance for Business Innovation
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7. The Process for New Product or Service Development
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8. Benefits, Risks and Implications Associated with Innovation
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9. Importance of Financial Viability for an Organisation
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10. Must-Know Financial Terminologies
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11. Basics of Business Budgeting
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12. Budget Management
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13. Principles of Marketing
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14. Sales Process
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15. Features and Uses of Market Research
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16. The Value of a Brand to an Organisation
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17. Relationship between Sales and Marketing
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Assignments: Unit 01 Principles of business
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1. Negotiation in a Business Environment
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2. Different Types of Presentation and Their Requirements
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3. Use of Different Presentation Media
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4. Deliver a Presentation
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5. Using Feedback
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6. How to Create Bespoke Business Documents
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7. Information Systems in a Business Environment
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Assignments: Unit 02 Principles of business communication and information
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1. The Communication Needs of Internal and External Stakeholders
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2. The Different Communication Models that Support Administration
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3. The Effectiveness of Different Communication Systems
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4. Factors that Affect the Choice of Communication Media
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5. Importance of Using Correct Grammar, Sentence Structure, Punctuation, Spelling and Conventions in Business Communications
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6. Factors to be Taken into Account in Planning and Structuring Different Communication Media
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7. Ways of Overcoming Barriers to Communication
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8. The Use of Communications Theories and Body Language
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9. Proof-reading Techniques for Business Communications
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10. The Purpose and Audience of the Information to be Communicated
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11. Communication Media that are Appropriate to the Audience and Information to be Communicated
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12. Format Layout and Style of Business Communication
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13. Business Practices when Communicating in Writing
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14. The Style and Content of a Communication Appropriate to Specific Audiences
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15. Present Written Communications that are Clear
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16. Meet Agreed Deadlines in Communicating with Others
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17. The Nature, Purpose, Audience and Use of the Information to be Communicated
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18. Use Language that is Correct and Appropriate for the Audience’s Needs
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19. Use Appropriate Body Language and Tone of Voice to Reinforce Messages
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20. The Meaning and Implications of Information that is Communicated Verbally
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21. Confirming that a Recipient has Understood Correctly What has been Communicated
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22. Respond in a Way that is Appropriate to the Situation and in Accordance with Organisational Policies and Standards
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Assignments: Unit 03 Communicate in a business environment
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1. The Legal Requirements Relating to the Management of Office Facilities
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2. Typical Services Provide by Office Facility
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3. How to Establish Office Management Procedure
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4. Office Environment
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5. How to Manage Office Resources
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6. Monitoring
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7. The Legal Obligations of the Employer for Health and Safety in the Workplace
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8. An Individual’s Responsibilities for Health and Safety in the Workplace
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9. Workplace emergency
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10. Purpose of Meeting Minutes
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11. The Legal Requirement of Minutes
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12. What Should and Should Not Be Included in Meeting Minutes
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13. Taking and Structuring Notes
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14. Features and Purpose of Formal and Informal Meeting
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15. Key Aspects of the Chairman’s Role and Responsibilities
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16. The Different Roles in a Business Meeting
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17. Meeting Facilitation
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18. Information requirements of a meeting before, during and after a meeting
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19. Use of Targets and Budgets to Manage Workloads
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20. Task Allocation
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21. Quality Management Techniques
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22. Techniques used to identify the need for improvements in team outputs and standards
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23. Purpose and Features of Different Types of Business Events
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24. How to Plan an Event
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25. Information Resources for an Event
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Assignments: Unit 04 Principles of administration
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1. Sources of Information on Professional Development Trends and Their Validity
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2. Trends and Developments That Influence the Need for Professional Development
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3. Benefits of Personal and Professional Development
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4. The Basis on Which Different Types of Development Actions are Selected
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5. Evaluating Current and Future Personal and Professional Development Needs
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6. Identifying Current and Future Likely Skills and Knowledge Needs Using Skills Gap Analysis
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7. How to Set SMART Objectives
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8. Agreeing a Personal and Professional Development Plan
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9. Obtaining Feedback on Performance
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10. Reviewing Progress Toward Personal and Professional Objectives
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Evaluate whether your PDP goals are SMART
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Personal Action Plan for PDP
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Assignments: Unit 05 Manage personal and professional development
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1. Best Practice in Developing Presentations
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2. Who needs to be consulted on the development of a presentation
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3. The Factors to Be Taken Into Account in Developing a Presentation
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4. The Advantages and Limitations of Different Communication Media
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5. Tailor Your Presentation to Fit the Timescale and Audience
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6. Action to Ensure That a Presentation Adheres to Organisational Guidelines and Policies
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7. Materials That Support the Content of a Presentation
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Assignments: Unit 10 Develop a presentation
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1. Establish and Implement Office Management Procedure
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2. Manage the Effectiveness of Work and Systems
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3. Managing any Constraints Attached to Office Facilities and Related Budgets
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4. Factors to Be Taken into Account in the Design of Office Systems, Procedures and Guidance Documents
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5. Office Environment
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6. Maintain Equipment and Consumables
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7. Office Systems and Procedure
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8. Manage the Maintenance of Office Equipment
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9. Supplier Relationship Management
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10. The Concept of Business Administration
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Assignments: Unit 11: Manage an Office Facility
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1. The Advantages and Limitations of Different Methods of
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2. How the Type and Size of the Audience Affects the Delivery of a Presentation
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3. The Factors to Be Taken Into Account in Developing Contingency Plans When Delivering Presentations.
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4. Voice Projection and Timing Techniques
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5. The Factors to Be Taken Into Account in Responding to Questions From an Audience
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6. Different Methods for Evaluating the Effectiveness of a Presentation.
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7. The Layout of the Venue and Correct Functioning of Equipment and Resources.
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8. Using Appropriate Language and Tone of Voice in Delivering a Presentation.
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9. Body Language in Delivering Presentation.
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10. Using Equipment and Resources Effectively When Delivering a Presentation.
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Assignments: Unit 14: Deliver a Presentation
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1. Purpose of Different Types of Minutes and Other Meeting Records
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2. The Legal Requirements of Formal Minutes
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3. Organisational Conventions for Producing Minutes
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4. The Responsibilities of the Minute Taker in a Meeting
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5. The Importance of Maintaining Confidentiality of Meetings
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6. Taking and Structuring Notes
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7. Sections of a Meeting
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8. Recording Decisions and Actions
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9. Business English for Minutes
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10. Layout and Numbering
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11. Obtaining Approval and Distributing Minutes
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12. The Minutes
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13. Maintaining the Requirements of Confidentiality
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Assignments: Unit 32 Produce minutes of meeting
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1. Use of Benchmarks in Managing Performance
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2. A Range of Quality Management Techniques to Manage Team Performance.
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3. Identifying Team Member Strengths.
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4 How To Successfully Allocate Work To Your Team.
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5. Improvement in Team Members Productivity.
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6. Amend Priorities and Plans to Take Account of Changing Circumstances.
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7. Recommend Changes to Systems and Processes to Improve the Quality of Work.
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8. The Lines of Communication and Authority Levels.
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9. Communicating Effectively within Team That Are Appropriate.
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10. Provide Support to Team Members When They Need It.
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11. Providing Feedback.
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12. Effectiveness of Team Communications and Make Improvements.
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Assignments: Unit 39 Manage Team Performance
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1. Equality, Diversity and Inclusion.
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2. The Impact of Equality, Diversity and Inclusion Across Aspects of Organisational Policy.
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3. The Potential Consequences of Breaches of Equality Legislation.
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4. Nominated Responsibilities Within an Organization for Equality, Diversity and Inclusion.
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5. Different Forms of Discrimination and Harassment.
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6. The Characteristics and Importance of Behaviour That Supports Equality, Diversity and Inclusion in the Workplace.
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7. Ensuring That Colleagues Are Aware of Their Responsibilities for Equality, Diversity and Inclusion in the Workplace.
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8. Potential Issues Relating to Equality, Diversity and Inclusion in the Workplace.
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9. Organisational Policies and Procedures, and Legal and Ethical Requirements When Supporting Equality, Diversity and Inclusion in the Workplace.
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Assignments: Unit 45: Promote Equality, Diversity and Inclusion in the Workplace
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1. Select and Use Software Tools to Compose and Format Email Messages, Including Attachments
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2. The Message Size and How It Can Be Reduced
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3. Send Email Messages to Individuals and Groups
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4. Stay Safe and Respect Others When Using Email
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5. Use an Address Book to Organise Contact Information
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6. Follow Guidelines and Procedures for Using Email
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7. Read and Respond to Email Messages Appropriately
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8. Use Email Software Tools and Techniques to Automate Responses
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9. Archive Email Messages
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10. Organise, Store and Archive Email Messages Effectively
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Assignments: Unit 52 Using email
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1. The Need for Marketing Stakeholder Relationships.
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2. The Use of Stakeholder Mapping in Developing Ways of Building Relationships.
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3. The Nature of Interest of Different Stakeholder Groups.
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4. The Significance of Stakeholders to the Achievement of the Overall Marketing Strategy.
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5. The Features of the Market in Which Stakeholders Operate.
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6. Establishing Stakeholders’ Attitudes to an Organisation.
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7. Actual and Potential Synergies and Conflicts Between Clients and Other Stakeholders.
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8. How to Identify Common Goals and Potential Synergy Between Stakeholders and an Organization.
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9. The Importance of Engaging Stakeholders in Marketing Activities
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10. Stakeholder Communications Plans.
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11. The Requirements of a Competitor Management Strategy.
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12. The Importance of Agreeing Common Objectives With Clients
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13. The Scope of Generalist and Specialist Personnel That Can Be Deployed in Support of Building Long
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14. The Use of Key Performance Indicators and Success Criteria in Monitoring the Effectiveness of Stakeholder Relationships.
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15. Methods of Monitoring the Ongoing Effectiveness of Stakeholder Relationships.
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16. The Importance of Effective Stakeholder Communications and Feedback System.
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17. How Changes in the Market Environment in Which Stakeholders Operate May Have an Impact on Relationships
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18. How to Develop Strategies and Plans That Address Changing Stakeholder Attitudes and Needs.
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19. The Importance of Reviewing the Effectiveness of Collaborative Arrangements With Stakeholders.
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Assignments – Unit 67: Principles of marketing stakeholder relationships
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1. The Need for Market Research and the Sources of Evidence to Support This.
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2. The Basis for Scoping the Research and Identifying Linkages, Interdependencies and the Possible Impact of One Element on Others.
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3. How to Set Research Parameters.
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4. The Importance of Involving Stakeholders in the Definition of Research to Be Carried Out.
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5. Evaluate Different Options for Conducting the Research.
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6. Setting Research Objectives.
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7. Specify the Characteristics and Size of the Sample to Be Researched in Accordance With the Research Aims and Objectives
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8. Ensure the Suitability of Methods Chosen to Conduct Research.
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9. Risks Inherent in Market Research.
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10. Valid and Reliable Research Data.
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11. The Uses of the Research Outputs.
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12. Research Proposal.
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13. Difference Between Primary and Secondary Research.
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14. The Importance of Using Research Instruments Correctly.
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15. Data Collection in a Market Research Project.
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16. Data Analysis
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17. Market Research Reports.
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Assignments – Unit 68: Principles of Market Research
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Course Info
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