We do our best to offer you transferable skills, information, and understanding that can be utilised in any organisational context. This qualification will represent the core qualities you need to turn your goals into a reality and enable you to continue further education to expand on these abilities or focus on a more specific occupational route.

Quality Customer Service

• Deliver Customer Service in a Business Environment

• Understand customer needs and expectations.
• Acknowledge the importance of meeting customer needs and building positive working relationships with customers.
• Deliver effective customer service.
• Handle customer complaints in line with agreed procedures.
• Monitor and review customer service
• Record customer feedback and make suggestions on ways to improve customer service.

• Small business owners
• Supervisors
• Managers
• Leaders
• Business Owners 
• Entrepreneurs 
• Customer service relationship managers

Each learner must create a portfolio of evidence generated from appropriate assessment tasks, which demonstrates achievement of all the learning outcomes associated with the unit. Upon completing the assignment, learners must declare that the work produced is their own, and the Assessor will countersign this. 
The learner will complete internally assessed work in accordance with the specification.

• Entrepreneur
• Manager
• Customer service Supervisor
• Customer service relationship manager
• Salesperson